Customer Driven Ethos

e·thos - noun

the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations


At HFD We Live For Total Quality Experience – "TQE"
 
We want every client to have a Total Quality Experience with HFD in all aspects of the project from kick-off of the design to the opening day of the hotel (and beyond)!
 
Leveraging HFD’s Proprietary P.A.C.T. System
 
PARTICIPATION… The act of taking part or sharing
ANTICIPATION… Regard as probable, expect or predict
COMMUNICATION… Exchanging information to produce a better understanding and outcome
TENACITY… Extremely persistent in adhering to or doing something

HFD and all our associates will create a “PACT” to facilitate an environment that provides our clients, vendors, channel parties, and internal associates an experience that enhances our relationships, provides outstanding service, maintains reasonable and accountable expectations and communicates in a timely and respectful manner.